by Aiden Armstrong | May 21, 2024 | Call Center
Business process outsourcing (BPO) has emerged as a strategic solution for companies looking to expand without the burden of excessive costs or internal resource constraints. By outsourcing non-core functions to specialized service providers, businesses can focus on...
by Aiden Armstrong | Nov 13, 2023 | Call Center
You have been managing your call center to provide support for your consumers, but are experiencing unique challenges that are causing you to lose focus on brand development. Scalability issues, high agent turnover rates, and longer handling times to resolve customer...
by Aiden Armstrong | Dec 20, 2016 | Call Center
One of the primary tasks for anyone who is starting a business is to secure reliable phone service. Quite a bit of work is done on networked computers today. However, phones are still a necessary part of the office environment. Today, the old, outdated phone system is...
by admin | Jun 16, 2015 | Call Center
For years, small to medium-sized business had to deal with the mess of installing hardwired communication systems. These systems often involved a lot of cables running from every office and cubical down to either a basement or a closet that houses the switching...
